1. Do you sell original watches?
No. We sell premium first-copy watches inspired by luxury designs.
Our goal is to offer high-quality timepieces with a premium look and feel — at an affordable price.
2. How long does delivery take?
We dispatch orders within 24–48 hours.
Delivery time:
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Metro Cities: 3–5 working days
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Other Locations: 4–7 working days
3. Is Cash on Delivery (COD) available?
Yes, COD is available for most pincodes in India.
A quick confirmation message/call may be required before shipping.
4. How do I track my order?
Once shipped, you will receive a tracking link on WhatsApp/SMS/Email.
You can also use our Track Order page to check your status.
5. What if I receive a damaged or non-working watch?
We offer a 7-Day Replacement Guarantee.
Just share a clear unboxing video showing the issue and our team will arrange a replacement.
6. Do you offer refunds?
We only offer replacements, not refunds.
If there is any issue with the product, we are happy to replace it.
7. What if the watch is not the same as shown in the photos?
All our product images are either:
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Real customer photos
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In-hand shots
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Actual product samples
What you see is what you get.
8. Are the watches waterproof?
Our watches are splash resistant, meaning they can handle light water exposure.
They are not meant for swimming, showering, or heavy water use.
9. Can I change my order after placing it?
Yes, if the order has not been shipped yet.
Message us on WhatsApp with your Order Number, and we’ll help you update it.
10. Do the chronograph dials work?
Functionality may vary by model.
Most watches have working main time and decorative sub-dials unless specifically mentioned as fully functional.
11. Is the strap genuine leather?
Many models include premium faux leather or high-quality leather-like straps.
If a watch uses genuine leather, it will be clearly mentioned in the product details.
12. How do I contact customer support?
You can reach us anytime:
WhatsApp: +91-XXXXXXXXXX
Email: support@goldenwatchtime.com
We usually reply within a few hours.